Refund & Returns Policy
Return window
You have 30 days from the date of delivery to request a return or exchange. After 30 days, we’re unable to offer a refund or exchange.
Eligibility for return
To be eligible for a return, your item must be:
- Unworn, unwashed, and in its original condition
- In the original packaging
- Accompanied by your receipt or proof of purchase
Non-returnable items
Because each piece is custom-printed, the following items cannot be returned or exchanged unless defective or damaged on arrival:
- Custom or personalized print orders
- Items marked as final sale or purchased on discount
Sizing issues
Please check our size guide carefully before ordering. If you receive the wrong size due to an error on our end, we’ll replace it free of charge. If the wrong size was selected at checkout, a standard return (following the conditions above) applies, and return shipping costs are the customer’s responsibility.
Defective or damaged items
If your item arrives defective, misprinted, or damaged, contact us within 7 days of delivery with photos of the issue. We’ll send a free replacement or full refund — no return shipping required on our end.
How refunds work
Once we receive and inspect your return, we’ll email you to confirm whether your refund is approved. Approved refunds are credited back to your original payment method within a few business days.
Late or missing refunds
If you haven’t received your refund yet, please check your bank or card statement first — refunds can take a few business days to appear. If it’s still missing after that, contact us and we’ll look into it.
Return shipping
You are responsible for return shipping costs, except in cases of our error (wrong item, defect, or damage). We recommend using a trackable shipping method, as we can’t guarantee receipt of returned items sent without tracking.
Need help?
Contact us at info@sohbaprints.com — we’re happy to help with any return, exchange, or refund question.